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Terms & Conditions

This page of the Inspiry website and together with all the documents referred to on it, contains the terms and conditions upon which Inspiry Limited will supply to its customers the products referred to on the website Any products ordered by you through the website will be governed by these terms and conditions. You must signify your agreement to these terms and conditions by ticking the relevant box in the shopping cart. If you fail to do so, then you will not be able to order any products from Inspiry.

1 General

1.1 Definitions: The following definitions will apply in these Terms and Conditions unless the context otherwise requires:

Customer or you means a person purchasing Products through the Website.

Inspiry or we means Inspiry Limited.

Inspiry Intellectual Property: means all Inspiry’s intellectual property rights including trademarks and copyright in the Website and other material, patents, and designs.

Order: means an order for products placed by a customer through the website in accordance with these Terms.

Privacy Policy: means the Inspiry Privacy Policy appearing on the website from time to time.

Products: means the products for sale over the website.

Website: means the website

1.2 Terms Paramount: These terms take precedence over any other terms specified by you.

1.3 Discretion to accept orders: Inspiry has the absolute discretion as to whether an order is accepted and fulfilled. Inspiry may cancel an order for any reason whatsoever.

1.4 Access costs: You will be responsible for any costs incurred in using the website including any charges imposed by an internet service provider.

1.5 Suspension or termination: Inspiry may at its absolute discretion suspend or terminate the ability of any customer to purchase products from Inspiry through the website for any reason whatsoever.

1.6 Trading Hours: The website will be operational 24 hours a day (subject to any shutdown period required for regular maintenance or to events beyond the reasonable control of Inspiry. Deliveries of orders will be made between the hours of 7am and 6pm Monday to Friday.

1.7 Territory: Inspiry operates only in New Zealand . Inspiry will not accept any orders for delivery of goods to customers residing outside Australasia except by special arrangement.

1.8 Unauthorised Access: Inspiry will use its reasonable endeavours to prevent any unauthorised entry to use of the website. However, Inspiry will not be liable for any direct or indirect damage or loss whatsoever suffered or incurred by a customer if any third party does gain unauthorised access.

1.9 Site Content: Inspiry does not warrant the accuracy, adequacy or completeness of information contained in the website and Inspiry will not be responsible or liable for any error or omission contained in the information on the Inspiry website.

1.10 Use of Website: You agree not to use the website for any purpose that is unlawful or prohibited by these Terms. You may download the information on the website for your own personal use but you must not alter, modify, reproduce, transmit or distribute such information without Inspiry’s prior written consent. You must not interfere with the website whether by introduction of a virus or any other means.

1.11 System Integrity: The website may from time to time experience down time due to scheduled maintenance or site repairs. Inspiry takes no responsibility for any system unavailability or for any loss that is incurred as a result of the website or the services provided by Inspiry being unavailable.

1.12 Variation of Terms: Inspiry may revise and amend these terms and conditions from time to time. The customer will be subject to the terms and conditions in force at the time that an order is placed.

1.13  Recommendations: The website includes product and services endorsements from Inspiry customers and contacts. The endorsements are not the opinion of Inspiry and Customers must select products and service providers based on their own judgment and assessment of the products and service providers in question. Inspiry will have no responsibility or liability for any loss or damage suffered or incurred by any person relying on such endorsement.

1.14 Price Increases: All prices are subject to change without prior notice due to currency fluctuation, fuel prices and/or unforeseen economic circumstances.

2 Orders

2.1 Placing an order: If you place an order with Inspiry through the website it will constitute an offer to buy from Inspiry the products referred to in the order at the price advised by Inspiry and otherwise on the basis of these Terms. If Inspiry accepts the order by confirming to you that the products have been ordered then a contract will be formed between Inspiry and the customer.

2.2 Pricing: The price payable for products and each order will be displayed on the website at the time that an order is submitted.

2.3 Currency: All prices specified on the website are in New Zealand dollars. All orders must be paid for in New Zealand dollars.

2.4 GST: The prices stated on the website will be inclusive of Goods and Services Tax.

2.5 Delivery Fee: In addition to the price for products ordered, you must pay a delivery fee for the costs associated with delivering the Order.

3 Delivery

3.1 Time of Delivery: Delivery will be made as soon as is practicable, following receipt of an order. If a product is in stock, delivery will usually be made within 7 days. If a product is out of stock we will contact you on receipt of your order to advise the anticipated delivery date. In some cases the product will take up to 2 weeks to arrive as shipped directly from overseas to you. You will be notified through the process of purchasing off Inspiry’s site where your order is and how far away delivery time frames are.

3.2 Delivery address: Inspiry will procure that each order is delivered to the customer in accordance with the instructions contained on the order form.

3.3 Access: You must specify a delivery address which is able to be readily accessed by Inspiry’s courier. In the event that you fail to provide a reasonable point of access for delivery, Inspiry will not be responsible for any loss suffered by you.

3.4 Delays: Inspiry will not be liable for any loss suffered by you as a result of any delayed delivery of an Order if the delay is as a result of causes beyond the reasonable control of Inspiry.

4 Payment & Security Terms

4.1 Payment: Payment for each order must be made by credit card over the website. All dollars amounts are in New Zealand dollars.

4.2 Credit card declinature: If a proposed payment on a customer’s credit card is declined the order will be deemed not to have been accepted and delivery of the order will not be made.

4.3 Payment Card Data: The Website uses SSL. All payments will be processed by a secure payment card industry compliant third party processor. The Inspiry does not store credit card details.

5 Ownership

5.1 Risk: Property and risk in Products ordered by a Customer will pass from Inspiry to the Customer upon delivery in accordance with these terms. \

5.2 Ownership: In the event that products are delivered but have not been paid for ownership of the products will remain with Inspiry until payment has been made in full.

5.3 Security Interest in the Goods: You grant to us a security interest in any products purchased by you from us, and the proceeds of such products, as security for all amounts owing to us in respect of any products and from any other cause whatsoever.

5.4 Exclusions of PPSA Rights and Obligations: Nothing in sections 114(1)(a), 117(1)(c), 133 and 134 of the PPSA will apply. The rights set out in sections 116, 119, 120(2), 121, 125, 126, 127, 129, 131 and 132 of the Personal Properties Security Act 1999 shall not apply.

6 Quality of Products

6.1 Warranty: Inspiry hereby warrants that products supplied to you will be of merchantable quality and fit for purpose. When you receive an order, if on delivery to you any products fail to meet this standard they may returned only if the fabric is uncut and returned with 5 days of delivery. If the fabric is cut and a flaw is subsequently found, you may not be able to claim a replacement. For wallpaper you or the tradesperson is responsible for checking every roll before commencing the work, and if after one roll, he or she believes there is a problem with the wallpaper, you must stop work and contact us immediately. All claims for fabric and wallpaper should be emailed to [email protected] with accompanying images, with your order number, contact details, and an explanation of the problem.

6.2 Other warranties excluded: Except as specifically warranted in these terms and conditions or as implied by law, all other warranties, guarantees and representations which may be implied by law are hereby expressly excluded to the fullest extent permitted by law.

6.3 Consumer Guarantees Act: If you are a consumer of the products then we will meet our obligations under the Consumer Guarantees Act 1993. You acknowledge that if products are ordered for business purposes then the provisions of the Consumer Guarantees Act 1993 will not apply to any such Order.

7 Liability

7.1 Maximum liability: The maximum liability of Inspiry to the customer in respect of any defective products is an amount equal to the price paid by the customer for the relevant product.

7.2 Indirect and consequential loss: Not with standing any other provision contained in these terms, Inspiry will not be liable for any indirect or consequential loss or damage suffered or incurred by the customer arising from or in relation to Products supplied pursuant to these terms.

8 Intellectual Property

8.1  The customer acknowledges all Inspiry intellectual property is the sole property of Inspiry. The customer may access the website for the purpose of placing orders for products but will not have any other right or licence in relation to the Inspiry intellectual property.

9 Privacy

9.1 Inspiry will collect personal information in relation to each customer for the purpose of accepting and fulfilling orders. Inspiry will deal with that personal information in accordance with the Inspiry Privacy Policy.

10 Force Majeure

10.1 Inspiry will be relieved of its obligations under these terms in the event that it is prevented from performing those obligations by any event beyond its reasonable control including fire, accident, act of God, natural disaster, change of law, strikes, labour disputes and products becoming unavailable.

11 Refunds

11.1 All products for sale on Inspiry’s website are custom ordered products as per your order. Choose carefully as all sales are final, no refunds or exchanges.We strongly recommend that you order a cutting or sample ensuring that you are getting the product you want prior to purchasing. Inspiry strongly advises that you obtain proper measurements from a professional installer. As all sales are final and under no circumstances will Inspiry be held accountable for any overages or shortages in material or wallpaper calculations.

Please choose carefully, have you received the correct goods? Is the quality correct ? Is the quality acceptable? We apologise if you have received the wrong product. Please email [email protected] with your order number and details or contact by telephone 09 802 3029 Monday – Friday 9.00am – 4pm to arrange this. Make sure you have your order details handy.

12 Returns

12.1 For a product to be returned under our policy, that product must be faulty or otherwise defective or an incorrect product from what was ordered. If fabric or wallpaper uncut and still on the roll, and with the 5 day claim period. Inspect your wallpaper and or fabric upon receipt. If a package arrives damaged you may refuse acceptance of delivery. Any claims made after 5 days of receipt will not be considered. You will advise Inspiry with photos of any damages rolls via email so we can authorise a return via our own couriers at our cost for examination. The damaged product will be examined within 30 business days and we will inform you of our decision as to if and when a refund is issued.We do not allow for buyers remorse if the order has already been shipped from our warehouse or manufacturer, you will not be able to cancel or change it. Email [email protected] or contact 09 802 3029 Monday – Friday 9.00am – 4pm to arrange this. Make sure you have your order details handy.

13 Cancelations

13.1 Orders are processed daily (Monday-Friday) so if you need to cancel an order, please contact us immediately. You can either email us or call us. Please email [email protected] or telephone 09 802 3029 Monday – Friday 9.00am – 4pm to arrange this. Make sure you have your order details handy.

14 Promotions

14.1 Limit Per Person: We may limit some promotions and product quantities purchased per person, per household or per order. These restrictions include orders placed from the same user account, credit card, and sometimes even orders that use the same billing and/or shipping address. We reserve the right to limit quantities sold, including the right to limit or prohibit sales to resellers.

14.2 Buy 3 Get 1 Free: Applicable for only selected Bar Stools and Dining Chairs. Excludes products sold by Furniture by Design. No code is required. The discount will be applied to the cart automatically. Add 3 units to your cart for applicable products and get 1 for free. The offer is only valid for up to 1 free dining chair or barstool.

This discount cannot be applied to prior purchases. This discount cannot be used in conjunction with any other offer or coupon.

Inspiry reserves the right to cancel any transaction due to unauthorized, altered, fraudulent, or ineligible use of discount and to modify or cancel this promotion due to system error or unforeseen problems at any time.

Users must add 3 bar stools or dining chairs to the cart to activate the offer.

14.3 July Coupon Sale: This sale excludes any product under our wallpapers & fabrics and Rugs categories.

14.4 Buy 3 Get 25% Off on Selected Bedding Products:

The offer is valid only for the subtotal of the cart excluding shipping.

This offer is valid for any 3 bedding products under different subcategories mixed and added to the cart; ex – 1 pillow, 1 quilt, 1 bedsheet OR any 3 bedding products under the same subcategory added to the cart; ex – 3 pillows. (Mix N’ Match)

This offer excludes all products that are under the “40% OFF ON SELECTED BEDDING PRODUCTS” offer.

No coupons can be used in conjunction with this offer

Looking to order?
Call a Shopping Service Specialist: 09 801 8407
Need help with exisiting order?
Call Support: 09 801 6564
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